Communication and conflict management
The purpose of the training is:
Prepare participants for effective communication and more effective management of conflicts, thereby building more effective partnerships that will make it more efficient and more productive.
A képzés során megszerezhető kompetenciák:
It recognizes the winning situations and the possibilities for creatin them. Increasing willingness and success in situations requiring co-operation. Their awareness of conflict situations increases, they know their own conflict management preferences and conflict management methods. They acquire the means of communication that can be used in the daily operation, which makes them less stressful and more effective in their own and immediate environment.
Scope of the training: 24 hours (8 hours theory, 16 hours practice)